Refund policy

Order cancellations

Orders can be cancelled before shipment. Once an order has been shipped, it cannot be cancelled. For guidance on cancellation requests, visit DOSIÉ CARE on the official DOSIÉ website and have your order number ready.

Returns

Change-of-mind returns are considered only for unopened, unused products in their original condition and packaging. All return requests are reviewed by the service team at DOSIÉ’s headquarters in Korea. A return is confirmed only after the team has reviewed and approved the request. Please obtain approval before sending any item back. This policy does not affect your rights under applicable law.

Items that cannot be returned

  • Opened or used products, including Hyfuser devices and ND FLUID cosmetics, cannot be returned for change of mind. Products with scratches, contamination, damage, or other signs of customer use are also excluded from change-of-mind returns.
  • This restriction does not apply when an item is defective, damaged in transit, incorrect, or materially different from its description.

Return shipping

  • For a defective, damaged, incorrect, or misdescribed item, DOSIÉ covers reasonable return shipping after the return is approved.
  • For a change-of-mind return, the customer pays actual return shipping and any non-refundable import charges.

How to request a return

For guidance on return inquiries and how to submit a request, visit DOSIÉ CARE on the official DOSIÉ website. Please prepare your order number, product details, reason for return, and photos if there is damage or a defect. The service team at DOSIÉ’s headquarters in Korea will review your request and notify you of the decision. If approved, we will provide the return method and destination. Do not send a return without authorization.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Payment-provider and bank processing times may apply.

Product warranty and service

Product defects are handled under applicable law and the Korea Fair Trade Commission Consumer Dispute Settlement Standards. For all product inquiries and after-sales service requests, including Hyfuser inspection and repair, please visit DOSIÉ CARE on the official DOSIÉ website for guidance on how to submit your request. If inspection confirms that purified-water use caused nozzle blockage, spray failure, or device damage, the issue is not covered by the free warranty.